Message from Stephen Galliano, Managing Director, AXA ICAS
International have been leaders in the global employee
assistance programme (EAP) and wellbeing field for over 20
We deliver world class employee assistance programmes (EAPs) and
wellbeing services in over 50 countries around the world.
Our EAPs support both local companies in those locations as well
as the employees of multinational corporations.
We have been building employee assistance in countries where
this did not exist a few years ago, so we understand the importance
of ensuring our services are totally aligned to the unique cultural
and linguistic characteristics of each country.
The uniqueness of our proposition is that we build the
infrastructure locally. Our companies offer in country call
handling and intake as well as account management in the languages
of that country and by professionals who are local
The core elements of our service stay the same
Our clinical governance and operating protocols are driven out
of our international centre and this ensures that individual and
corporate clients benefit from global standards of care and
We excel at establishing unique partnerships with clients and
this means that we can open up services in brand new
We do not compromise on our values of excellence and honesty and
this brings us close to our customers and delivers exceptional
retention and loyalty.
Our local offices are led by locally registered professional
clinicians and relationship management staff who have been trained
in all aspects of EAP work. Together they form a unique global
team of experts whose role is to support individual and corporate
clients at either a local or international level.