Counselling Services

A core component of our EAP is counselling, and this can either be via the telephone, face-to-face or via video link. Our counselling is short term and solution focused.  If employees need longer term support, our teams will help them find the support they need in their local area.

Life has its ups and downs, and everyone has times when issues are difficult to handle and may affect our lives at work and individuals don’t know who to turn to for help.  That’s where we can help.

Providing an EAP to your employees means that you help your employees deal with their emotional and psychological issues before it impacts on their productivity or presence at work.

Our service is provided by professional and qualified counsellors and psychologists who are very experienced in dealing with a wide range of issues, from stress, anxiety, depression, burnout and bereavement to trauma, relationship problems, work issues and many more.

Our specialists are available 24/7, 365 per year.

Telephone Counselling

Many of our clients choose our counselling via the telephone in the local language of the employee.  All calls to our local call centres are answered by trained counsellors and psychologists, providing immediate help to the individual. Employees can call us as many times as they need, about the same problem or other issues they find themselves facing.

Key Features

  • 24/7 / 365
  • Initial assessment
  • Call at their convenience
  • Just need to talk things through
  • Dealing with a crisis
  • Find clarity and make decisions
  • All calls initially answered by qualified counsellors and psychologists
  • Completely confidential
  • Scheduled telephone counselling sessions can also be arranged

Personal Counselling (Face to Face counselling)

Clients who need to see a clinician in person will be referred to one of our 30,000 psychologists in our global network. This referral will be made where a short term focus is considered appropriate for the presenting condition.

For remote workers or workers in locations with no easy access to affiliates, counselling sessions can be provided via Skype-video, technology-permitting, or through a series of telephone consultations that are scheduled with the same AXA ICAS International clinician.

We aim to provide the first appointment within 5 days and find that up to 5 sessions of personal counselling is normally sufficient.

Where short term counselling is not considered appropriate clients will be supported through a further referral process for longer term therapy or psychiatric treatment. Funding for the provision of these services will not be through the EAP and will so depend on whether the employee has access to a company health plan, can fund themselves or whether professional services are available (through State provision or NGO) within their community.

Key Features

  • Appointments can be near to employee’s work or home
  • First appointment will be arranged within 5 days
  • Short term counselling focus
  • Referrals to other agencies


Provides a secure and confidential portal for employees to receive support from a fully qualified counsellor via email.  This is particularly beneficial for employees who are not comfortable discussing their worries over the telephone or face-to-face.

Key Features

  • Completely confidential & secure
  • 24/7/365
  • Employees can access at a time that suits them
  • All emails are answered by qualified counsellors and psychologists