AXA ICAS International is a leading global provider of Employee Assistance Programmes

Through our global network of ICAS and partner offices, we cover over 50 countries worldwide

Who are we?


AXA ICAS International is a leading global provider of employee assistance programmes, health and wellbeing services and critical incident support. 

Our History

AXA ICAS International is part of the global AXA group.200 countries icon cropped

ICAS was established in the UK in the 1987 as a specialist psychological services business.  We opened our first EAP operation in the UK and became a market leader in the mid 1990's.

We opened our first international office in the Netherlands in 1998, and have since built a comprehensive global network of 200 offices and partners enabling us to support our clients’ employees on a local level with the global expertise of AXA ICAS International

In 2007 ICAS was sold to the AXA PPP Healthcare Group as part of their global strategy to broaden their healthcare business. 

Our Approach

The uniqueness of our proposition is that we build the infrastructure locally. We offer in country call handling and intake as well as account Notepad 3management in the languages of that country and by professionals who are local nationals. 

Our country leaders are locally registered professional clinicians and relationship management staff who have been trained in all aspects of Employee Assistance Programme (EAP) work and who together form a unique global team of experts whose role is to support individual and corporate clients at either a local or international level. 

Since 1987, we have gained vast experience in developing rigorous clinical practices and procedures that work across different countries and cultures, around the world. Our clinical governance and operating protocols are driven out of our international centre and this ensures that individual and corporate clients benefit from global standards of care and attention.

A global experience delivered locally

AXA ICAS International offer truly international coverage at a local level. We deliver a consistently high level of service through a network of international offices and strategic partners, covering over 200 countries and territories. All member services and client relationship management 4.5 m iconand support is offered primarily in the local language. No other provider understands local culture and regional variations as well as we do.

We service over 2000 businesses worldwide, from large global corporations to small and medium sized businesses. Our network of support covers 4.5 million people and their families worldwide. Whatever the country, the issue or challenge, our experience will support them with the right expertise and quickly.

Our Mission, Vision & Values

mission iconOur Mission

To help our clients' employees stay healthy and productive wherever they are in the world.

We will do this by:

  • Working in close partnerships with our clients
  • Delivering to the highest clinical and operational standards wherever we work
  • Providing local services, with local people and in the local language
  • Tailoring our services to suit the local business environment
  • Continuing to grow our worldwide network of own offices and partners.

mission iconOur Vision

To be the market's trusted leader in the provision of employee assistance and wellbeing services to organisations around the world.

mission iconOur Values

We stand for innovation, excellence, integrity and a belief in people.

  • Innovation. We always search for better ways to tackle challenges, new ways to use technology, and clever ways to add more value. Our customers don't stand still and nor do we.
  • Excellence. We strive for excellence. Whether that's in our products, in our service or in the way we work together with others. Through excellence, we can be sure we really do benefit the organisations we work with.
  • Integrity. We take pride in always offering our best and respecting those we work for and with. We earn trust through our honesty and delivering what we promise with quality. Pleasing our clients is the absolute minimum: we aim to reach further and ensure they are genuinely delighted with our service.
  • Belief in people. We believe its people that count. The strength, energy and character of our business are fired by the passion of our cheerful, enthusiastic individuals. And we drive to ensure that our client organisations and their employees get the best from each other too.


We are members of both the EAEF & EAPA.

EAEF logo     EAPA logo