AXA ICAS International is a leading global provider of Employee Assistance Programmes

Through our global network of ICAS and partner offices, we cover over 50 countries worldwide

Managing Crisis

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Critical Incident Management

AXA ICAS critical incident management services provide expert and immediate solutions to organisations, teams and individuals preparing for and recovering from crises.

If you choose our critical incident services your organisation has access to a team of clinical experts 24 hours a day, 7 days per week who can advise, guide, assess and deliver services and support to your employees in a crisis.

These solutions are the result of over 20 years experience in assisting organisations in the aftermath of international, national and local disasters. We have supported organisations in a range of sectors including financial, retail, oil, chemical and transport. Day to day involvement with major incidents has helped us shape unique pre- and post-trauma services for organisations.

Our consultants are all clinically trained with a vast range of previous professional qualifications relating to helping people in crises. Our consultants work very hard to provide expert managerial advice, whilst always keeping the individual employee at the centre of every solution.

Our comprehensive range of services offered includes:

Contracted Trauma SupportMen in Discussion

Formal contracts with organisations enable us to understand the potential threats and risks to business and staff. We are then in a position to review existing emergency plans and include the human dimension, based on compassion, common sense and continuity.

Key Features

  • Establishing training requirements for Human Resources staff, managers and security personnel
  • Agreeing appropriate response times for trauma consultants on-site when a trauma occurs
  • Establishing protocols for the continuation of post-trauma services to staff, customers and the general public in the aftermath of a trauma.

Trauma Intervention

 Key Features

  • on-site post trauma consultancy and counselling
  • 24 hour trauma helpline facility for employees and their families
  • Trauma consultancy to managers and directors
  • Information leaflets for staff and managers
  • Specialist trauma counselling for affected individuals

Post Trauma Services

Our post-trauma services are continually monitored, evaluated and reviewed. The unique combination of services and procedures conforms to international best practice and standards.

Key Features

  • Regular tailored feedback provided to senior managers
  • Advice and information on promoting morale and recovery
  • Ongoing individual care to employees and their families
  • Coaching and training input as part of incident evaluation.

Case StudiesCritical Incident Case Study

Read about how we provided support to an organisation following a cargo plane crash in which the crew members were killed. Click on the image below.

Case Study Crisis Management