All member services and client relationship management and support is offered primarily in the local language. No other provider understands local culture and regional variations as well as we do. We service over 2000 businesses just like yours. Our network of support covers 4.5 million people and their families worldwide. Whatever the country, the issue or challenge, our experience will support them with the right expertise and quickly.

Our ability to create a service that has our client at the heart of it, has seen employee lives positively supported and transformed for the better around the globe. We are confident the services we provide are effective, supportive and valuable, significantly improving your workplace, business return on investment (ROI) and be an attractive asset to future employees too.

Our global employee assistance programmes (EAP's) and coaching services provide a range of support services to organisation's employees and their immediate family members. There are many components to an EAP, but at the core of the EAP is short term, solution based counselling, either via telephone, face-to-face or via the internet.

Click on each key feature to find out more about the specific elements that make up an Employee Assistance Programme (EAP).

Key Features

• Counselling services for emotional support, 24/7, 365 days a year
• LifeManagement Services for practical and legal issues 
• Managerial Consultancy Service. Resource to help managers support their employees
• Tailored online solutions for employees, managers and EAP champions
• Dedicated Account Management team
• Critical incident management for immediate solutions to organisations recovering from crises
• Customised training for your whole workforce

Confidentiality

A really important aspect of the EAP is confidentiality.  We follow strict guidelines on ethics and data protection.  Your employees can be reassured that they will remain anonymous whilst dealing with AXA ICAS.

Our reporting on utilisation and most common employee issues, is useful for helping employers design their wellbeing programmes in order to improve working conditions and environments, reduce stress, and improve employee satisfaction. We do not provide information on individual cases.